Last Updated: 01/01/2025
At Cellphone Fix, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of information:
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Personal Information: This includes your name, email address, phone number, and mailing address, which you provide when booking a repair, creating an account, or contacting us.
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Device Information: When you bring in a device for repair, we may collect details such as the device model, serial number, and issue description.
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Payment Information: If you make a purchase or pay for a service, we collect payment details such as credit/debit card information. Note that we do not store full payment card details; transactions are processed through secure payment gateways.
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Technical Data: When you visit our website, we may collect information such as your IP address, browser type, operating system, and browsing behavior through cookies and similar technologies.
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Communication Data: This includes any correspondence you have with us via email, phone, or social media.
2. How We Use Your Information
We use your information for the following purposes:
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To provide and improve our repair services, including diagnosing device issues and completing repairs.
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To process payments and fulfill orders for services or accessories.
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To communicate with you about your repair status, appointments, or inquiries.
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To send promotional offers, updates, and newsletters (only with your consent).
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To analyze website usage and improve our online presence and customer experience.
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To comply with legal obligations and protect against fraudulent activities.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
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Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, IT support, and marketing agencies. These providers are contractually obligated to protect your information.
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Legal Requirements: We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.
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Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner as part of the transaction.
4. Data Security
We take the security of your information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and restricted access to personal data.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
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Access: You can request a copy of the personal information we hold about you.
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Correction: You can update or correct any inaccurate or incomplete information.
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Deletion: You can request that we delete your personal information, subject to legal obligations.
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Opt-Out: You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
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Cookies: You can manage or disable cookies through your browser settings.
To exercise any of these rights, please contact us using the information provided below.
6. Third-Party Links
Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
7. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Cellphone Fix
8807 118 Ave NW, Edmonton, AB T5B 0T3, Canada
Phone: (780) 652-3273,
Email: admin@cellphonefix.ca
We are committed to addressing your concerns and ensuring your privacy is protected.
This Privacy Policy is designed to be transparent and easy to understand, ensuring customers feel confident about how their information is handled by Cellphone Fix.