General Questions
What services does Cellphone Fix offer?
At Cellphone Fix, we provide a wide range of mobile repair services to keep your devices in top condition. Whether you’ve cracked your screen, need a battery replacement, or are experiencing charging issues, our skilled technicians are here to help. We also handle more complex repairs like water damage restoration, motherboard repairs, and software troubleshooting. In addition to repairs, we offer a selection of high-quality accessories, including screen protectors, phone cases, chargers, and cables, to enhance and protect your device.
Do you repair all phone brands and models?
Yes, we repair devices from all major brands, including Apple (iPhone), Samsung, Google Pixel, LG, Huawei, OnePlus, and more. Whether you have the latest smartphone or an older model, our team has the expertise and parts to fix it. We stay up-to-date with the latest technology to ensure we can handle any device you bring to us.
How long does a typical repair take?
Most common repairs, such as screen or battery replacements, are completed within 1-2 hours. However, the repair time can vary depending on the issue and the device. For example, water damage repairs or motherboard fixes may take longer due to the complexity of the work. When you bring in your device, we’ll assess the problem and provide an estimated timeline so you know what to expect.
Do I need an appointment, or can I walk in?
Walk-ins are always welcome at Cellphonefix! However, we recommend scheduling an appointment to ensure we can serve you promptly and have the necessary parts in stock for your specific device. Appointments help us minimize wait times and provide a more efficient service. the complexity of the work. When you bring in your device, we’ll assess the problem and provide an estimated timeline so you know what to expect.
Repair Process
How does the repair process work?
When you bring your device to Cellphone Fix, our technicians will start by diagnosing the issue to determine the best course of action. We’ll provide you with a free, no-obligation estimate for the repair. Once you approve the estimate, we’ll proceed with the repair using high-quality parts and state-of-the-art tools. After the repair is complete, we’ll thoroughly test your device to ensure everything is functioning perfectly before returning it to you.
Do you offer a warranty on repairs?
Yes, we stand behind the quality of our work and offer a warranty on most repairs. The warranty period varies depending on the type of repair but typically ranges from 90 days to 1 year. This warranty covers both labor and parts, so you can have peace of mind knowing your device is in good hands. Be sure to ask our team for specific warranty details when you bring in your device.
What if my phone can’t be repaired?
In rare cases where a device is beyond repair, we’ll inform you and discuss your options. For example, you may be able to trade in your old device for a discount on a new one. We also offer data recovery services to help you retrieve important information from your damaged device before recycling or disposing of it.
Pricing and Payment
How much does a repair cost?
The cost of a repair depends on the issue and the device model. We strive to offer competitive pricing and will provide a detailed estimate before starting any work. You can also check our website or contact us for a general price list.
Do you offer any discounts or promotions?
Yes, we frequently run promotions and discounts on popular services like screen and battery replacements. These offers are a great way to save on high-quality repairs. To stay updated on our latest deals, follow us on social media or subscribe to our newsletter.
What payment methods do you accept?
We accept a variety of payment methods, including cash, credit/debit cards, and mobile payment options like Apple Pay and Google Pay. Our goal is to make the payment process as convenient as possible for our customers.
Parts and Quality
Do you use genuine or aftermarket parts?
At Cellphone Fix, we use high-quality OEM (Original Equipment Manufacturer) or OEM-equivalent parts to ensure the best performance and durability for your device. These parts are designed to meet or exceed the standards of genuine parts. If you prefer genuine parts, let us know, and we’ll do our best to accommodate your request.
Are your parts covered under warranty?
Yes, all parts used in our repairs are covered under our warranty. If there’s an issue with a part due to a manufacturing defect or installation error, we’ll replace it at no additional cost during the warranty period.
Data and Privacy
Will my data be safe during the repair?
Your privacy is our top priority. We take every precaution to protect your data during the repair process. However, we recommend backing up your data before bringing in your device, as unforeseen issues can sometimes arise during repairs.
Can you recover data from a broken phone?
Yes, we offer data recovery services for devices that are damaged, waterlogged, or otherwise non-functional. Our technicians use advanced tools and techniques to retrieve your important files, photos, and other data. Contact us for more details about this service.
Water Damage
Can you fix water-damaged phones?
Yes, we specialize in repairing water-damaged devices. If your phone has been exposed to water, it’s important to act quickly. Bring it to us as soon as possible, and we’ll assess the damage and work to restore your device. The sooner we can start the repair process, the better the chances of saving your phone.
What should I do if my phone gets wet?
If your phone gets wet, turn it off immediately and remove the SIM card (if applicable). Avoid charging the device or pressing any buttons, as this can cause further damage. Bring it to us as soon as possible for professional assessment and repair.
Software Issues
Do you fix software-related problems?
Yes, we can troubleshoot and resolve a wide range of software issues, including frozen screens, app crashes, operating system errors, and more. We also offer virus removal, software updates, and assistance with setting up your device.
Can you unlock my phone?
Yes, we provide phone unlocking services for most carriers and devices. If your phone is eligible for unlocking, we can help you use it with any compatible network. Contact us to check if your phone qualifies for unlocking.
Location and Contact
Where are you located in Edmonton?
Cellphonefix is conveniently located at 8807 118 Ave NW, Edmonton, AB T5B 0T3, Canada. You can find detailed directions on our website or contact us for assistance. We’re easy to reach and offer ample parking for your convenience.
What are your hours of operation?
We are open on Saturday to Monday from 10 am to 6 pm. We’re closed on Sundays and public holidays. If you need assistance outside of these hours, feel free to contact us via email or our website.
How can I contact Cellphonefix?
You can reach us by phone at (780) 652-3273, email at admin@cellphonefix.ca, or through the contact form on our website. Our friendly team is always ready to answer your questions and assist with your repair needs.
Miscellaneous
Do you offer gift cards?
Yes, we offer gift cards that can be used for repairs, accessories, or other services. They make great gifts for friends and family who want to keep their devices in top shape. Stop by our store to purchase a gift card today!
Can you repair tablets and smartwatches?
Absolutely! In addition to smartphones, we repair tablets and smartwatches from major brands like Apple, Samsung, and more. Whether you need a screen replacement, battery repair, or software troubleshooting, we’ve got you covered. Bring in your device for a free assessment.